Questions Common 365judi — Answers You Need

The minimum age is 18 years. This is an absolute requirement with no exceptions. All users are required to verify their age during the KYC process before their first withdrawal is processed. 365judi takes this responsibility seriously, and any account found to belong to an underage user will be closed immediately.

No. Each user is only permitted to hold one active account. Registering multiple accounts is a violation of 365judi's terms of use and may result in the closure of all accounts involved, including any fund balances held within them. If you have forgotten your existing account details, contact customer support for account recovery assistance.

KYC (Know Your Customer) is an identity verification process required before your first withdrawal is processed. You will need to provide a copy of your MyKad (front and back) along with proof of current address such as a bank statement or utility bill. The process is typically completed within 1 to 2 business days. You can register and play without KYC, but withdrawals will only be processed once verification is complete.

Login to your account and go to Account Settings. Select "Security" and click "Change Password". You will need to enter your current password, then your new password twice for confirmation. The new password takes effect immediately. If you have forgotten your current password, use the "Forgot Password" function on the login page.

365judi accepts deposits via the most popular payment methods in Malaysia — FPX (online banking for all major Malaysian banks), DuitNow QR, Touch 'n Go eWallet, GrabPay and Boost. All transactions are in Malaysian Ringgit (RM) with no currency conversion or hidden fees. The minimum deposit amount is kept low to make it easy for new players to get started.

For most methods including FPX, DuitNow, and e-Wallets, deposits are credited to your 365judi account instantly or within a few minutes. In the rare situation where a deposit has not been credited after 15 minutes, contact customer support with proof of transaction (a screenshot or reference number) for an immediate review.

Yes, each payment method has its own minimum and maximum limits. In general, the minimum deposit at 365judi is kept very low to accommodate players of all levels. Maximum limits depend on the method used and your account level. Exact limit details for each method can be viewed on the Deposit page within the platform. You can also set personal deposit limits in the Responsible Gaming settings.

365judi does not charge any processing fees for deposits. The amount you deposit is credited in full to your account. However, please note that some payment service providers or your bank may impose their own small charges — this is outside 365judi's control. Check with your bank or e-Wallet provider if you are unsure about any fees that may apply on their end.

Login to your account and go to the Wallet or Finance section. Select "Withdrawal", enter the amount you wish to withdraw, and choose your withdrawal method. Withdrawals can be made to your Malaysian bank account (Maybank, CIMB, Public Bank, RHB, and others) or a registered e-Wallet. Make sure your bank account name matches the name registered on 365judi — withdrawals to third-party accounts are not permitted.

Withdrawal requests are typically processed within 1 to 24 working hours, depending on when the request was made and the withdrawal method chosen. Withdrawals to e-Wallets such as Touch 'n Go and GrabPay are generally faster than bank transfers. Requests made during office hours on working days are usually processed more quickly. If your withdrawal has not been received after 24 working hours, contact support for a follow-up.

There are several common reasons why a withdrawal may be rejected: (1) KYC has not been completed or information is incomplete, (2) the bank account name does not match the name on your 365judi profile, (3) bonus wagering requirements have not been met, (4) suspicious activity has been detected on the account requiring a security review. If your withdrawal is rejected, you will receive a notification stating the reason. Contact customer support for further clarification and assistance in resolving the issue.

Yes, there are minimum and maximum withdrawal limits depending on the method chosen and your account level. Daily, weekly, and monthly withdrawal limits can be viewed under the Withdrawal section of the platform. For withdrawals exceeding standard limits, contact customer support for assistance in processing the request.

365judi offers over 500 game titles across a wide range of categories. You can enjoy video slots from world-class providers, Live Casino with real dealers (baccarat, roulette, blackjack, sic bo), Sports Betting covering EPL, La Liga, NBA, badminton and more, card games such as poker and Texas Hold'em, as well as arcade and lottery games. All games are playable directly in your web browser with no additional downloads required.

Yes, the 365judi platform is fully optimised for Android and iOS smartphones. You can play directly through your phone's web browser without needing to install any app. A dedicated 365judi App is also available to download for a more integrated experience with better performance, especially for Live Casino and real-time sports betting.

Yes. All slot and table games at 365judi use Random Number Generator (RNG) technology that has been verified by independent auditors. This ensures every spin, card hand, or dice roll is fully random and cannot be manipulated. Live Casino games use real dealers operating under strict supervision, delivering a transparent and fair experience for all players.

If your internet connection drops during a game, most games have an automatic reconnect feature. Once the connection is restored, the game will resume from its last state. For bets that were active during the disruption, the 365judi system will settle them based on the actual game result. If you notice any discrepancies in your balance or records after a disconnection, contact customer support immediately with the relevant betting details.

365judi uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Personal and financial information is stored on servers secured with multi-layered protection. We do not sell or share your personal data with third parties without your consent, except where required by law. You can read our Privacy Policy for full details on how your data is used and protected.

2FA adds an extra layer of security to your account. Once enabled, you will need to enter an OTP code sent to your phone number each time you log in, even if someone knows your password. To enable 2FA, go to Account Settings, select "Security" and click "Enable 2FA". We strongly encourage all users to activate this feature for maximum account protection.

No. The 365judi team will never ask for your password, PIN, or OTP code via email, WhatsApp, Telegram, or any other communication channel. If you receive such a message, it is a phishing attempt. Do not click any links in the message and do not provide any information. Report it to the 365judi support team and change your password immediately if you suspect your account has been compromised.

New 365judi members are eligible for a welcome bonus package that includes a first deposit bonus (up to 100%), free spins on selected slots and weekly cashback. Once a regular member, you are also eligible for daily reload bonuses, periodic promotional offers and a VIP loyalty program. All bonus offers can be viewed and claimed via the Promotions section after logging in.

The rollover (wagering requirement) is the total betting amount you need to fulfil before you can withdraw your bonus funds. For example, if a RM100 bonus carries a 10x wagering requirement, you need to place bets totalling RM1,000 before the bonus funds can be withdrawn. Your rollover progress can be tracked under the Bonus section of your account dashboard. Full terms for each promotion are stated in the relevant terms and conditions.

Most bonuses are intended for one-time use per account. The new member welcome bonus, for example, can only be claimed once. However, there are recurring promotions such as daily reload bonuses or weekly cashback that can be reclaimed within the designated periods. Please check the terms of each promotion to understand the frequency and limits allowed.